Frequently Asked Questions

Q. What is the minimum order requirement?
A. Orders must be at least $1000. This does not include sales tax or shipping.

Q. Do you sell partial pallets?
A. No, all orders must be pallet quantities. The number of pieces and square footage included in each pallet are listed on the product pages.

Q. What if I want to order less than the minimum?
A. You may order product by phone from CastleLite Block at 707-678-3465. There is no minimum order however product must still be purchased in pallet quantities. Product and shipping cost may vary.

Q. What orders are eligible for free shipping?
A. All orders that meet the minimum order requirement to Alameda, Contra Costa, Napa, Sacramento, Solano, or Yolo Counties ship for free. Shipping is available to Marin, San Mateo, or Santa Clara for a $149.99 charge.

Q. What if I live outside of the Bay Area or Sacramento?
A. You may order product by phone from CastleLite Block at 707-678-3465. Shipping is available for a fee to all of Northern and Central California as well as the Reno/Tahoe area.

Q. How long will my order take to ship?
A. Your product will ship in 7-14 days from the date the order was placed.

Q. Do you provide forklift at time of delivery?
A. Yes, our trucks have a forklift on the back so we can place the pallets where you need them.

Q. Do you deliver on weekends?
A. No, delivery is only available Monday-Friday.

Q. How long will you hold my order?
A. Orders can be held for up to 4 weeks. You must notify the office at the time of purchase.

Q. Do paver pallets come with multiple sizes on the same pallet
A. No each size is sold separately unless specified.

Q. Do you offer installation?
A. We currently offer paver installation in the Bay Area. Contact us at 707-678-3465 to schedule a free in-home estimate.

Q. Is there somewhere I can view your product in person?
A. Yes we have a small display setup outside our Factory Location in Dixon.

Q. Do you offer financing?
A. No, we do no currently offer financing.

Q. Why do my pavers look different in person than in pictures online?
A. While we do our best to have pictures that accurately represent our products, the appearance can vary based on sunlight, wetness, and or the application of sealer. Color, dimension, weight and texture may also vary slightly from batch to batch so we recommend purchasing all the materials for your project at one time to ensure uniformity.

Q. Is there a Warranty on your product?
A. Yes. CastleLite Block hereby provides to the original purchaser a 25 year guarantee that concrete paving stones purchased by the purchaser and installed for residential use will be free from defects in workmanship or materials given normal use and care. Concrete paving stones installed according to ICPI standards, and properly cared for that prove defective will be replaced without cost. CastleLite Block does not guarantee color matching nor does it assume responsibility for damage or defects arising from improper installation, abuse or the alteration or application of any other materials to its concrete paving stones.

Q. What is your cancellation policy?
A. You are eligible for a full refund as long as your order has not yet been shipped or picked up directly, otherwise see our return policy below. Contact our office at 707-678-3465 for assistance.

Q. What is your return policy?
A. Returns are only accepted on unopened product. There is a 35% restocking fee. If we have to pick up the product then there will also be a freight charge. Contact our office at 707-678-3465 for assistance.

Q. What are the benefits of CastleLite Pavers?
A. One of the many benefits of CastleLite is in the method in which we manufacture our pavers. We using a single mold process that enables the color to be integrated throughout the paver. The color you see on the surface is the same color throughout the paver. This enhances the color of the pavers for years to come.

Q. Why should I choose pavers over asphalt or concrete?
A. The ground under asphalt and concrete will move over time, which causes cracking and displacement. Concrete pavers are modular and flexible, so it will not crack over time. If the ground does heave or a utility needs to be repaired under the pavers, they can be removed in whole and replaced after the repairs have been made.

Q. Can pavers be laid over the top of my existing asphalt or concrete?
A. Pavers can be laid over existing pavements that are in good condition. If the pavement shows signs of major cracking, heaving, or settling, we do not recommend placing pavers over these conditions. We recommend that you remove the existing pavement, treat the substrate and construct a new structural section beneath the concrete pavers.

Q. How do the pavers interlock?
A. All of CastleLiteʼs concrete pavers are interlocking. Regardless of which shape, color or laying pattern you choose, they are ALL interlocking concrete pavers. The term “interlock” is used to describe the internal friction imposed by the joint sand between the concrete pavers. It is this interlocking feature that give concrete pavers the flexibility and durability to withstand minor and major movements of the native soils. Maintenance and repairs (if required) are simplified because no mortar is used in the installation process.

Q. Are concrete pavers slippery?
A. No, CastleLite concrete pavers have been tested and are known to exceed the Caltrans standards for friction coefficient (skid and slip resistance) for highway construction. Concrete pavers are also known to surpass the slip and skid resistance standards established by the American Disabilities Act.

Q. What type of sand should I use under the concrete pavers?
A. We recommend using a hard, course, angular washed sand. This is typically referred to as “washed concrete sand”. This type of sand will drain water well and will not deteriorate over time. DO NOT use rounded/fine sands, decomposed granite, stone dust or limestone screenings.

Q. What type of sand should I use between my concrete pavers?
A. We recommend an angular washed sand with sand grains between a No. 10 and No. 30 sieve. The use of angular sand will bind together during the compaction process. The problem with using a very fine sand is it will wash out easily and will cause an interlock failure.

Q. Will weeds and grass grow between the paver joints?
A. If you installed your concrete pavers with the recommended materials and methods, you will have created a sterile environment that will not allow weeds or grass to grow between the pavers. Seeds can blow into the top of the paver joints and weeds or grass can start growing in any organic material that has built up in the joints. In the event that this happens, you can pull the weeds as normally or apply a weed killer spray.

Q. Do I need to seal over pavers after installing them?
A. Sealing is not required but it does provide many benefits such as enhancing the color of the pavers and making stains easier to clean. In some cases stains can even be prevented. Sealers also help to keep joint sand in place which prevents weed growth.

Q. What Should I Do If My Pavers are Stained?
A. If your pavers are stained there are couple courses of action. The first option is to remove the stain using a cleaning solution. The other option is to remove and replace the stained paver(s).

Q. How can I replace a concrete paver?
A. One of the major advantages of using concrete pavers, is the ability to remove individual pavers. To simply remove an individual paver, you need to remove the sand from around the paver edges. Using two flat headed screwdrivers, gently wedge them into the joints of the pavers and rock the paver back and forth. You will be able to lift the paver out with the screwdriver.

Q. How high can a retaining wall be built?
A. The exact height a wall can be built depends on the type of unit, soil conditions, amount of batter used, and surcharge on top of wall. Basic landscaping walls can be constructed between 2 and 6 feet while Segmental Retaining Walls such as the Keystone Compac and Keystone Standard can be constructed in excess of 50 feet but must be engineered. A retaining wall higher than 4 feet measured from the bottom of the footing to the top of the wall requires a permit. Contact our office at 707-678-3465 for additional information.